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Introduction
This chapter offers jam prevention tips, lists and explains many
control panel messages, outlines possible printer and print-quality
problems and solutions, and explains how to place a service call.
Preventing Print Media Jams
Many printer problems are caused by improper handling of paper.
The following sections provide information about using
consumables properly.
There are several things you can do to reduce print media jamming
in your printer:
■ Use paper, transparency film, and labels that meet the
guidelines set for the printer. (See appendix B, the
“Consumable Supplies” section, for more information.)
■ Make sure paper, transparency film, and labels are not
folded or wrinkled.
■ Do not overfill the paper cassette or the multipurpose tray.
The 11" x 17"/A3, legal/B4, letter/A4, A5, B5, A6, B6,
executive, and universal paper cassettes hold about 250
sheets of paper; the optional 500-sheet paper cassette holds
about 500 sheets of paper; the multipurpose tray holds
about 100 sheets of paper, 50 transparencies, or 40 labels.
■ If you have problems with multiple sheets of paper feeding
through the printer, remove the paper from the paper tray
and fan the edges. The sheets may be sticking together.
■ Store print media away from moisture and humidity. They
may cause media to turn up at the edges or wrinkles to
Chapter 9
Troubleshooting 9-1
- 860 Print System 1
- User’s Guide 1
- Trademark Acknowledgements 2
- Proprietary Statement 2
- Copyright Notice 2
- Table of Contents 3
- Chapter 5 Daily Operations 7
- Chapter 6 Print Quality 8
- Chapter 8 Printer Options 8
- Chapter 9 Troubleshooting 9
- Appendix A Cable Pinouts 10
- Appendix G Manual Notices 13
- Glossary 14
- Chapter 1 15
- Printer Overview 17
- Features 18
- Introduction 1-3 19
- 1-4 Introduction 20
- Introduction 1-5 21
- About the Documentation 22
- Introduction 1-7 23
- 1-8 Introduction 24
- About This Manual 25
- 1-10 Introduction 26
- Introduction 1-11 27
- Conventions 28
- Chapter 2 29
- Location Requirements 31
- 2-2 Printer Installation 32
- Unpacking the Printer 33
- 2-4 Printer Installation 34
- Printer Installation 2-5 35
- 2-6 Printer Installation 36
- Checking Shipment Contents 37
- Installing Your Printer 38
- Printer Installation 2-9 39
- 2-10 Printer Installation 40
- 2-12 Printer Installation 42
- Printer Installation 2-13 43
- (fig. 2.11) 45
- 2-16 Printer Installation 46
- Printer Installation 2-17 47
- Connecting the Power Cord 49
- Printing a Start-up Page 50
- Chapter 3 53
- Optional Network Interfaces 55
- APPLETALK 56
- PARALLEL 56
- OPTIONAL I/O 56
- ESP Technology 57
- Communication Modes 58
- Macintosh Interface Cabling 59
- Making the Connection 60
- Macintosh Printing Software 61
- Macintosh Printer Drivers 62
- Printer Description Files 63
- 3-10 Printer-Host Interface 64
- Printer-Host Interface 3-11 65
- Printer 66
- Printer-Host Interface 3-13 67
- 3-14 Printer-Host Interface 68
- Testing Serial Communication 70
- Changing Serial Parameters 71
- How to Change the Baud Rate 73
- How to Change the Parity 73
- How to Change Data Bits 74
- How to Change Stop Bits 75
- How to Save Changes 75
- Special PC Concerns 76
- PC Screen Fonts 77
- Printer Control Panel 82
- Control Panel Indicators 83
- Control Panel Display 84
- Control Panel Function Keys 84
- Printer Configuration 4-5 85
- Control Panel Menu Keys 88
- Menu Structure 89
- 4-10 Printer Configuration 90
- Using Passwords 91
- 4-12 Printer Configuration 92
- Saving Configuration Changes 97
- Installation Menu 99
- Use Operator Pwd 100
- Admin Password 100
- Use Admin Pwd 100
- Operator Control Menu 101
- Collation 102
- Orientation 102
- Inputbin 103
- Chain Inputbins 103
- Multipurpose Sz 103
- Administration Menu 104
- Administration / Emulations 112
- Administration /Memory 121
- Chapter 4 124
- 4-44 Printer Configuration 124
- Printer Configuration 4-45 125
- 4-46 Printer Configuration 126
- Printer Configuration 4-47 127
- Configuration 129
- Administration/Miscellaneous 129
- Restore Defaults 129
- Keypad Language 129
- 4-50 Printer Configuration 130
- List of installed hard disks 131
- Printer Configuration 4-51 131
- Configuring Optional Features 132
- Chapter 5 133
- Introduction 135
- Using Print Media 135
- Page Margins 136
- Storing Paper 137
- 5-4 Daily Operations 138
- Top Limit 139
- (fig. 5.3) 140
- Daily Operations 5-7 141
- 5-8 Daily Operations 142
- Rear Cassette 143
- 5-10 Daily Operations 144
- Metal Area 145
- 5-12 Daily Operations 146
- Paper Guides 147
- Letterhead/Memo 149
- Middle Plate 150
- 5-16 Daily Operations 151
- Printed Side 152
- Transparencies 153
- Storing Labels 154
- Paper Cassette Chaining 155
- How To Chain Paper Cassettes 156
- Clearing Media Jams 157
- Daily Operations 5-23 158
- WARNING: 159
- ACHTUNG: 159
- 5-24 Daily Operations 159
- Assembly 160
- Delivery 160
- Output Tray 161
- Daily Operations 5-27 162
- Front Upper Door 163
- Daily Operations 5-29 164
- Replacing the Toner Cartridge 165
- Daily Operations 5-31 166
- 5-32 Daily Operations 167
- Daily Operations 5-33 168
- 5-34 Daily Operations 169
- Daily Operations 5-35 170
- Tape Seal 171
- Daily Operations 5-37 172
- 5-38 Daily Operations 173
- Collating Output 174
- 5-40 Daily Operations 175
- Printing a Status Page 176
- Status Page 177
- Cancelling a Print Job 178
- How to Cancel a Print Job 179
- How to End a Print Job 179
- Caring for the Printer 180
- Cleaning the Printer 181
- Daily Operations 5-47 182
- Chapter 6 184
- About Print Density 186
- 6-2 Print Quality 187
- About Gamma Correction 188
- 6-4 Print Quality 189
- Gamma Correction Concept 190
- Uncorrected 191
- Medium Contrast 191
- Gamma Correction Application 192
- Chapter 7 194
- About Typefaces and Fonts 196
- Times Roman 197
- Helvetica 198
- Courier Oblique 199
- Courier Bold Oblique 199
- Helvetica Oblique 199
- Helvetica Bold Oblique 199
- HP PCL Fonts 201
- PostScript Typeface Sampler 202
- The oblique form has its 203
- Professional Printing 7-9 204
- Page Design 205
- Point Size 206
- Monospacing 207
- Proportional Spacing 207
- Alphabet 208
- Times Italic 209
- ITC Avant Garde Gothic 209
- Bibliography 210
- 7-16 Professional Printing 211
- Chapter 8 212
- Additional Paper Cassettes 214
- Standard Configuration 215
- (250 x 1) 215
- About the Paper Feeder 216
- 8-4 Printer Options 217
- Printer Options 8-5 218
- 8-6 Printer Options 219
- Printer Options 8-7 220
- (fig. 8.5) 221
- Printer Options 8-9 222
- About the Cassette Supporter 223
- Printer Options 8-11 224
- 8-12 Printer Options 225
- Printer Options 8-13 226
- 8-14 Printer Options 227
- Dual Paper Cassettes 229
- Retaining 231
- Printer Options 8-19 232
- 8-20 Printer Options 233
- Font and Emulation Cards 234
- 8-22 Printer Options 235
- Security Cards 236
- 8-24 Printer Options 237
- WARNING! 241
- ACHTUNG! 241
- 8-28 Printer Options 241
- Printer Options 8-29 242
- 8-30 Printer Options 243
- Connector 244
- 8-32 Printer Options 245
- Printer Options 8-33 246
- Printer Options 8-35 248
- Installing a SIMM 250
- Printer Options 8-36 251
- 8-37 Printer Options 252
- Removing a SIMM 253
- 8-39 Printer Options 254
- Printer Options 8-40 255
- 256
- 8-43 Printer Options 258
- 8-45 Printer Options 260
- External Hard Disks 263
- Identifying Hard Disks 264
- 8-51 Printer Options 266
- Chapter 9 271
- Preventing Print Media Jams 273
- Status Messages 274
- Printer Problem Checklist 278
- INPUTBIN 279
- 9-8 Troubleshooting 280
- Other Common Printer Problems 281
- No Start-up Page 282
- Printer Resets 283
- Blank Pages 283
- Not All Pages Print 284
- Paper Jam Message Stays On 284
- Multiple Pages Problem 285
- Emulation Error 285
- Binary Data Printing Problem 285
- Paper Size Mismatch 286
- Image Orientation Problem 286
- 9-16 Troubleshooting 288
- White or Light Lines 289
- Light Image (Entire Page) 289
- Dark Image (Entire Page) 289
- Black Image (Entire Page) 289
- Placing a Service Call 290
- Appendix A 293
- AppleTalk 295
- Centronics Parallel 296
- Cable Pinouts A-3 297
- Dataproducts Parallel 298
- Computers 300
- Appendix B 301
- Print Engine 303
- Physical Characteristics 304
- Controller 304
- Interfaces 306
- SCSI Hard Disk Drives 306
- Electrical 307
- Environmental Requirements 307
- Print Media 308
- Printer Manuals 309
- Consumable Supplies 309
- Appendix C 311
- Character Encoding Tables 313
- Standard Encoding 314
- ITC Zapf Dingbats 316
- Appendix D 317
- QMS Customer Support 319
- D-2 QMS Customer Support 320
- QMS Customer Support D-3 321
- QMS World-wide Offices 322
- Appendix E 323
- Header/Trailer 325
- HP-GL Emulation 326
- HP PCL Emulation 326
- PostScript Emulation 326
- Appendix F 327
- QMS Memory Management 330
- Memory Terms 331
- ROM (Read Only Memory) 332
- RAM (Random Access Memory) 332
- RAM Disk 332
- Non-volatile Memory 333
- Volatile Memory 333
- Physical Memory 333
- Virtual Memory 333
- Evaluation Questions 334
- Quick Configuration 335
- Memory Clients 336
- Frame Buffer 337
- Display List 339
- PostScript Font Cache 339
- Emulation 341
- Temporary Emulation 342
- Spool Buffers 342
- Hard Disk Management 343
- Virtual Memory Support 344
- Example 346
- Using the EOD Commands 349
- Protocols 349
- For EOD Command Use Syntax 353
- QMS EOD %%EndOfDocument 353
- HP EOD <ESC>%-12345X 353
- PS Protocol 354
- Advantages 356
- Implementation 356
- Appendix G 360
- Manual Notice 362
- Laser Safety 362
- FCC Compliance 362
- ACHTUNG! 363
- G-2 Manual Notices 363
- Canadian Users 364
- Electronics Emissions 365
- Colophon 365
- Manual Notices G-5 366
- G-14 Glossary 380
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